Critical bug fix PrestaShop, ERP, and web apps
Application maintenance and IT support in Morocco: corrective and evolutive TMA, 24/7 monitoring, Bronze/Silver/Gold SLA. Web, ERP, e-commerce. Casablanca, Rabat.
Intervention command center
LiveRapid intervention
Triage and recovery plan in under 30 minutes.
Safe stabilization
Backups, rollback path, and controlled deployment.
Business-first priority
Focus on checkout, revenue, and SLA-critical journeys.
< 30 min
Emergency triage
99.95%
Target platform uptime
24/7
Critical support coverage
What we deliver
Our cross-functional squads combine product owners, tech leads, designers, and data engineers to deliver end-to-end outcomes.
- Third-party application maintenance (TMA): corrective, evolutive and preventive for your web and mobile applications
- 24/7 IT support with on-call and response time commitments (Bronze, Silver, Gold SLA)
- Application and infrastructure monitoring: real-time alerting, availability and response time dashboards
- ERP maintenance: Odoo, SAP, Salesforce — patch management, version upgrades, module fixes
- E-commerce maintenance: PrestaShop, WooCommerce, headless — security, performance, updates
- ITIL service center: incident, problem, change and service catalog management
- CI/CD automation: deployment pipelines, automated testing, rollback and zero-downtime deployments
- Vulnerability management: CVE monitoring, security patching, loi 05-20 compliance
- Existing platform takeover: audit, runbook documentation, monitoring setup and knowledge transfer
- IT support outsourcing: dedicated nearshore French-speaking teams on European business hours
Delivery process
- 01
Takeover audit and asset inventory: applications, servers, databases, accounts and access
- 02
Runbook documentation: architecture, operating procedures, contacts, escalation, backups
- 03
Monitoring and alerting setup: availability, response time, errors, resource consumption
- 04
Maintenance contract definition: scope, SLA levels, hours, on-call, penalties and reporting
- 05
L1 to L3 support: incident intake, diagnosis, resolution and post-mortem
- 06
Preventive maintenance: patch management, security updates, planned version upgrades
- 07
Monthly KPI reviews: availability rate, MTTR, incidents by category, user satisfaction
- 08
Continuous improvement plan: evolution backlog, performance optimization, technical debt reduction
Frequently asked questions
How much does application maintenance cost in Morocco?
Monthly retainers depend on scope and SLA level. A Bronze contract (5-day support, 8h response time, monthly report) starts around 5,000 MAD/month for a simple web application. Silver (6-day, 4h response, dedicated project manager) runs 10,000 to 25,000 MAD/month. Gold (24/7, 1h response, on-call, premium runbook and FinOps) ranges from 25,000 to 60,000 MAD/month depending on application count and infrastructure complexity. Contact us for a tailored quote: free response within 48 hours.
What is the difference between managed IT services and TMA?
Managed IT services (infogerance) cover the full IT infrastructure: servers, networks, workstations, email, perimeter security. TMA (third-party application maintenance) focuses specifically on applications: bug fixes, feature additions, version upgrades, application monitoring and user support. Eurastech specializes in TMA and application support: we maintain your web apps, ERPs and e-commerce platforms, not your workstations or local network.
How do I choose an IT support provider in Morocco?
Check five criteria: first, expertise in your technologies (Odoo, SAP, PrestaShop, Next.js, etc.). Second, measurable SLA commitments (response time, availability rate, penalties). Third, ability to provide 24/7 coverage with local teams in Morocco. Fourth, reporting transparency (real-time dashboard, monthly reviews, post-mortems). Fifth, reversibility: code, documentation and access belong to you, with no lock-in clause.
What SLA levels do you offer?
Three tiers matched to your criticality. Bronze: 5-day business-hours support, 8h response time, monthly report. Silver: 6-day support, 4h response, dedicated project manager, biweekly review. Gold: 24/7 with on-call, 1h response, premium runbook, FinOps and automatic escalation. Every contract includes monitoring, patch management, security updates and a continuous improvement backlog.
Why outsource application maintenance?
Three main reasons. First, cost: an in-house maintenance team (DevOps, DBA, L2-L3 support) costs 3 to 5 times more than an outsourced TMA contract at equivalent scope in Morocco. Second, coverage: a structured provider delivers 24/7 with team rotation, impossible to sustain with 1 or 2 internal developers. Third, continuity: a provider does not resign and covers holidays, departures and sick leave without service interruption.
Can you take over an existing platform you did not build?
Yes, it is one of our most common engagements. We start with a 72-hour takeover audit: application inventory, code analysis, infrastructure mapping, access and backup verification. Then we document the runbook, set up monitoring and alerting, and progressively take over incidents and evolutions. The transition typically takes 2 to 4 weeks before support is fully operational.
What does an IT maintenance contract include?
A standard contract covers: corrective maintenance (bug fixes and incidents), evolutive maintenance (small functional evolutions within a monthly hour budget), preventive maintenance (monitoring, patch management, security updates, backups), user support (L1 to L3), monthly reporting (availability, incidents, MTTR, satisfaction) and a reversibility clause (return of code, documentation and access at contract end).
Do you maintain Odoo and SAP ERPs?
Yes. We provide TMA for Odoo and SAP ERPs: version upgrades (Odoo 16 to 17, ECC to S/4HANA migration), module fixes, business workflow additions, patch management and monitoring. For Odoo, we also handle Moroccan compliance (CGNC updates, VAT, DGI 2026 e-invoicing). For SAP, we cover ABAP support, interfaces and correction transports.